Privacy Policy

Introduction

Washerly ("we", "us", "our") operates washerlyos.polsia.app. This policy describes how we collect, use, and protect your information when you use our premium laundry pickup and delivery service.

By using Washerly, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and handling your data with care and transparency.

Information We Collect

We collect several types of information to provide and improve our service:

• Personal Information: Name, email address, phone number, and service address provided during registration and booking
• Payment Information: Payment details processed securely through Stripe. We do not store complete credit card numbers on our servers
• Service Data: Order history, service preferences, special instructions, and delivery notes
• Technical Information: Device type, browser information, IP address, and usage analytics to improve our platform
• Communication Data: Records of your interactions with our customer support team

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Process and fulfill your laundry orders accurately and efficiently
• Communication: Send order confirmations, status updates, delivery notifications, and respond to your inquiries
• Service Improvement: Analyze usage patterns to enhance our platform and customer experience
• Notifications: Send service announcements and updates (you can opt out of non-essential communications at any time)
• Security: Prevent fraud, protect against unauthorized access, and ensure platform integrity
• Legal Compliance: Meet our legal and regulatory obligations

Information Sharing

We do NOT sell your personal information. We value your trust and will never monetize your data by selling it to third parties.

We only share your information in the following limited circumstances:

• Payment Processing: Stripe processes all payment transactions securely. They are PCI-compliant and handle your payment information according to their own privacy policy
• Service Fulfillment: Trusted delivery partners receive only the information necessary to complete your order (name, address, delivery instructions)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred with proper notice

Data Security

We take the security of your personal information seriously and implement industry-standard measures to protect it:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols
• Secure Storage: Your password is hashed using strong cryptographic algorithms
• Access Controls: Limited employee access to personal data, restricted to those who need it to perform their jobs
• Payment Security: All payment processing is handled by PCI-compliant partners; we do not store complete card details
• Regular Audits: Periodic security assessments to identify and address vulnerabilities

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to using reasonable measures to protect your data.

Your Rights

You have control over your personal information. You can:

• Access and Update: View and modify your personal information through your account dashboard
• Data Export: Request a copy of your personal data in a portable format
• Opt Out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails or adjusting your account preferences
• Data Deletion: Request deletion of your personal information by contacting us at hello@washerly.com
• Account Deletion: Delete your account entirely, which will remove your personal information from our active systems

Please note that we may retain certain information as required by law or for legitimate business purposes, such as completing outstanding orders or resolving disputes.

Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform:

• Essential Cookies: Required for authentication, session management, and core functionality of the platform
• Analytics Cookies: Help us understand how users interact with our service to improve performance and user experience

We do not use third-party advertising cookies or sell cookie data to advertisers. You can control cookie preferences through your browser settings, though disabling essential cookies may affect platform functionality.

Children's Privacy

Washerly is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at hello@washerly.com, and we will delete that information from our systems.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by:

• Sending an email to the address associated with your account
• Displaying a prominent notice on our platform
• Updating the "Last Updated" date at the top of this policy

We encourage you to review this Privacy Policy periodically. Your continued use of Washerly after changes are posted constitutes your acceptance of the updated policy.

Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: hello@washerly.com
Service Area: Northern New Jersey

We will respond to your inquiry as promptly as possible, typically within 48 hours.